Health Business Solutions LLC

 Manager, Revenue Cycle Operations 

JOB OVERVIEW:

In this role, the essential function is to ensure monthly hospital A/R collections are met. This position is responsible for coordination and completion of client contract deliverables. This includes interfacing with the client, managing human capital, setting deadlines, assigning responsibilities and monitoring progress. In this position you will prepare and present productivity and other reports for senior management and the client regarding the status of the project. You will identify and implement efficiency standards and automation and will report to executive leadership on efficiency initiatives. This position relies on extensive experience and professional judgment to ensure project initiatives are achieved.

JOB DUTIES:

· Prepare, create, implement, and revise, as needed, comprehensive project plans to ensure completion and delivery of contract deliverables, which includes the following:

· Building, maintaining, and updating comprehensive project plans

· Manages project P&L which consists of managing budget, estimating project material, equipment, and human capital requirements

· Effectively communicating project expectations, assignments, and deadlines to team members and stakeholders

· Reviews deliverables prepared by team before passing to client

· Coordinating the work of HBS administration, information technology, sales, operations, and finance to implement project plan

· Tracking project milestones and deliverables

· Analyzes project profitability, revenue, margins, bill rates and utilization

· Proactively intervening when potential barriers to successful project implementation are identified.

· Manage multiple client contracts and associated project plans to assure client satisfaction, while controlling costs, which includes the following:

· Serving as the primary on-site client contact/interface;

· Manages day-to-day operational aspects of a client specific project

· Act as the liaison between HBS and the client to resolve technical or related contract implementation issues

· Provide value-added services by meeting client requests within contractual parameters.

· Ensures Established Collections Standards by Client are achieved monthly

· Ensures Established Collections Standards by Client are achieved and maintained.

· Prepare and present timely client progress and performance reports, which includes the following:

· Verifying accuracy and completeness of reportable data

· Prepares for engagement reviews and quality assurance procedures

· Identifying trends and making performance improvement recommendations

· Ensures project documents are complete, current, and stored appropriately

· Ensures timely and accurate invoicing and monitors receivables for project

· Effectively applies our methodology and enforces project standards.

· Manage special projects as assigned by the HBS management.

· Minimizes our exposure and risk on project.

· Provide excellent customer service, including timely response to telephone calls, e-mails, and other verbal or written correspondence.

· Travel approximately 50% with occasional increased requirements.

· Seek technical assistance by notifying the immediate supervisor of problems/issues related to client contract implementation.

· Provide technical assistance to co-workers and/or clients as requested, including providing assistance/instruction to achieve task completion.

· Compose and proof correspondence, e-mail, documents, and other written documents.

· Attend staff and other professional meetings, including technical or professional classes, workshop, or seminars to exchange information and improve technical or professional skills.

· Other duties as assigned

JOB REQUIREMENTS:

1. 3+ years of Hospital Collections Experience Required

2. Bachelor’s degree in business administration or related field

3. 5+ years senior leadership role in the appropriate field in Healthcare Management

4. Extensive knowledge of Healthcare Revenue Cycle

5. Knowledge and demonstrated capability in using analytic tools (e.g., Access, Excel), workflow software (e.g., Visio), and presentation software (e.g., PowerPoint)

6. Intermediate to advanced proficiency with Microsoft Excel

7. Excellent verbal and written communication skills

8. Self-motivation, initiative, and decision-making skills

9. Effective interpersonal skills which foster a team approach to problem solving and ensure high degree of customer satisfaction

10. Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management

11. Proven ability to plan and manage operational process for maximum efficiency and productivity