Audit Technician Denied Medical Claims

Pasig, National Capital Region, Philippines

Key Responsibilities

  • Review denied medical claims to determine reasons for denial (coding errors, missing information, medical necessity, eligibility, etc.).
  • Collect, organize, and verify supporting documentation needed for appeals or audits.
  • Prepare and submit claim audit packets for internal review or external payor reconsideration.
  • Collaborate with clinical staff, coders, and billing teams to resolve discrepancies and correct claim data.
  • Maintain accurate tracking of denied claims, appeals filed, and outcomes for reporting purposes.
  • Identify trends in denials and escalate recurring issues to management for process improvement.
  • Ensure compliance with HIPAA, CMS, and payor guidelines.
  • Assist with internal audits, quality checks, and special projects as assigned.

Qualifications

  • Bachelor's degree in healthcare administration, business, or related field preferred.
  • Minimum of 3 years prior experience in medical claims, billing, coding, or auditing highly desirable.
  • Knowledge of ICD-10, CPT, and HCPCS coding, as well as medical terminology.
  • Familiarity with payor policies, EOBs, and claim adjudication processes.
  • Strong organizational skills with attention to detail and accuracy.
  • Ability to work with confidential patient and claims information in compliance with HIPAA.
  • Proficiency in Microsoft Office Suite and experience with claims management systems (Epic, Facets, Availity, etc. preferred).

Skills & Competencies

  • Analytical thinking and problem-solving
  • Strong written and verbal communication
  • Time management and multitasking
  • Collaboration and teamwork
  • Process improvement mindset